Top Guidelines Of empire today carpet and flooring

June 19, 2018 at 9:04 am I've talked to several customer service people that all notify me another person will simply call me again but no one ever does? Very last 7 days Empire termed me to inform me that they'd be out Monday June 18 th to setup our carpet, On Sunday somebody named Tony known as me and explained have been they installing carpet on Monday or laying it down. I claimed it was a location rug he asked if I realized the scale. I stated your salesman calculated it, Tony claimed the scale weren't on the order.He would get in touch with the salesman Carmelo for getting them however, if it desired binding it couldn t be finished the next day. I explained all this was specified to Carmelo therefore you don t know any of it the day prior to your suppose to return out. I'm 80 a long time aged and my wife and I moved all we could in our Bed room mainly because they were coming out the following day.

July 10, 2018 at 10:13 am Alright, This really is gonna be a protracted put up, but it really’s unquestionably a warning to anybody else who might consider using Empire Today to accomplish your floors. TL;DR: DON’T! We made a decision to get Kora’s place carpeted downstairs, along with a runner alongside the ground with the stairs to her place. We also decided to have the kitchen and back hallway done inside a laminate. The appointments were being booked for that Friday for the carpet, and Monday with the floors. Friday, the carpet fellas came and they didn’t deliver adequate carpet to finish The work. That they had to reschedule to return Monday. Wonderful, not that major a deal. Monday rolls all around. The kitchen area flooring man was speculated to be listed here in between like ten-eleven or some thing. By 2PM, still no one had showed up. We termed and were being advised they must be functioning late. Last but not least at 3 he shows up. He asks me for payment when I experienced presently paid, and he wouldn’t believe me or the code I gave him. Following A further hour of him outside over the cell phone Together with the Office environment folks, he arrives again in and suggests “Ok, I guess you paid out.”. The man starts Functioning, when his son is there to… support? He just form of stood all-around and watched his father get the job done. This man was right here until eventually 10pm and he didn’t even get a lot more than two ft into my kitchen area. Take into account, this entire time all my cats have had to be locked up inside the Bed room, and my fridge and gasoline stove had been disconnected because I was instructed they had to be for the floor man in order to move points. The following day, he said he could well be below first thing each morning, 9am! He didn’t demonstrate up until finally about 1pm. He was in this article again until eventually 10pm, with a special son. Yet again, he didn’t complete over a couple toes in that period of time. This can be a two hundred sq. foot House, really compact for the level of get the job done remaining carried out. Once more, he should come back A further working day. He displays up once again about 10am the next day, with the two his sons now and his daughter. He was here right until 11pm and Nonetheless didn’t finish. His kids had been in and out of the home, just seeing him, sitting down on their telephones, not really accomplishing everything. His spouse came a few times, out and in, seeing him do the job. There were a couple occasions in which all three of his children, him, and his wife were just in my kitchen area, viewing him work painfully sluggish.

Blessed for him, my husband was the one which paid him simply because I wouldn’t have compensated not just one pink cent right until The task was concluded!!! I'm FURIOUS! We also preferred tile on our kitchen floor, However they sent an installer who explained to us they don’t try this kind of function!!!!!! WTF??!!! Try to avoid EMPIRE TODAY! I'm trying to find authorized facts to see what can be carried out about this breach of Call!!!!

I haven't experienced service as shameful as your group has dished out. I are already respectful to your group, hopeful and individual. It has gotten me no the place. I've asked for to speak with supervisors a great number of situations and they'll not transfer me, set me by to CS voicemail or give me by using a Make contact with title or quantity. I am beside myself. You've produced me into ass for the reason that I’ve held my Section of the deal and I’m even now shelling out my regular monthly Invoice for horrible workmanship and solution. My previous resort is always to escalate this challenge additional. I don’t wish to provide this to outside the house parties to resolve. I just want my floors replaced and accomplished properly and right away.

They funds my Check out right away but when I would like it back so I am able to employ someone else they maintain my resources for ransom. Never ever at any time use this corporation. Experimented with to have the hold introduced around the checks Which dept will not be in about the weekend. Convey to me it’s not possible. Wtf screw empire flooring.

We know delays are aggravating, and we sincerely apologize for your inconvenienced this has prompted. We’ll be subsequent up along with you shortly to further explore the completion of the installation.

This is simply not what we be expecting for our prospects, and apologize for retaining you waiting. We’ll be in connection with you shortly for making points suitable.

on may perhaps 25th I obtained a connect with and we arrived to an agreement that could function for equally of us, but once again it did not appear thru and I am nevertheless ready to hear back, I nevertheless have three bedrooms 1 grasp bathtub area a laundry home plus a Florida room to perform, but I must glimpse for a company with a greater rep than yours.

It could be intriguing to determine if any of these other grievances were being rectified – I'm positive I won't ever use or endorse Empire to anybody even individuals that can squander hours within the phone

Dye good deal did not match. That they had to replace the many carpet. This time, freshly painted baseboards all marked up and in need of repainting they usually chipped an excellent measurement piece of bathroom tile that borders the carpet. They under no circumstances informed me and glued it down and filled the seam with carpet fibers to seem like grout. Just after sending shots to Empire, they scheduled a tile fix for today. Got the decision at eight:28 this morning which get more info they were on their way. I went to the home, waited 3 several hours and right after four calls to customer care I was advised by a supervisor which i was 1st during the plan and the restore man or woman was not answering their telephone. We're both equally frustrated. Then I had been instructed that Empire was sending again the same inadequate installers, who had botched the primary set up, hid damaged baseboards and damaged tile on the second set up. I do not think so. Now they will not give me a narrow window to return over a future date with distinctive installers. This can be by far one of the most disheartening expertise which has a contractor in my everyday living. Empire, you should help and rectify.

August one, 2018 at 12:24 pm I'm concerned I did not go through the reviews ahead of carrying out enterprise with Empire, it's been a nightmare from the beginning and it continue to carries on. To create a lengthy Tale shorter they don't continue to keep appointments they make, they do not talk in almost any way when claimed appointments are skipped.

The date now's 07/27/27 – Because we began – We've got experienced many of the carpet replaced twice, along with the vinyl changed thrice. We've run out patience with this organization – their company Office acknowledges that We now have experienced a lot of difficulties – none of which were being ours, and they gained’t reply to make use of anymore. They continue to haven’t finished The work. Now the carpet from the learn Bed room is buckling up all around the space – along with the empire today reviews master toilet vinyl nevertheless really should be replaced.

We've remaining numerous messages but she will not return phone calls so upcoming action Lawful if they don't replace floor and set up toilet Accurately.

! Soon after many attempts to reach Somebody anybody. I spoke with Meagan at their principal Workplace and he or she together with the Installer supervisor that they would use another underlayment. Every time they lastly showed nearly redo the ground they didn’t have any new underlayment ! Immediately after achieving The supervisor he reported that the leading Office environment explained not to put down new but to reuse the initial! They did the floor and it absolutely was excellent. For 2 weeks that is definitely, it absolutely was now worse than just before and twice as loud!! Effectively you already know the story now about acquiring ahold of them and getting somebody out to think about the flooring. its the end of march by now! Apri[, Might, June, July, ,Aug and This can be the God’s trustworthy truth of the matter The supervisor confirmed up just after you know the way several claims and dates set and broken , I am aware I have them all documented, September 27th, which was useful for him simply because his wife was with him and he explained that they were on their own way for their lake cabin and stopped by for the moisture studying!! He walked in with my spouse and I standing there and explained he could listen to it advertisement really feel the floor moving and hadn’t even produced it for the Bedroom still! He shook his head a advised us both that it was Poor and yep they might manage us and make this flooring correct!!! Initially time ever of us read or maybe produced mention of gluing the ground down! He stated that it should have been glued down! He confident us that they might make it proper and acquire us cared for and left1 Monday I have a contact from Meagan and she said that she had his report Which there WAS NO Issue Using the INSTALLTION Which we had been Accountable for paying to obtain the ground glued down ! So with that staying said I am forwarding All of this facts and dates and situations and phone calls and claims and broken appointments and no return calls and voice mails which were left to a legal professional if we don't get any reaction from this e mail! I'm able to guarantee It could be a whole lot a lot more economical for Empire to restore or exchange our ground than for me to get authorized action!! Not a risk a Guarantee!

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